- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience
- Location: Nairobi
- Job Field: ICT / Computer
About Sybyl Limited
Sybyl Limited is a leading IT system integrator in East Africa with over 30 years of experience. Headquartered in Nairobi, Kenya, it operates in several countries including Uganda, Rwanda, Ethiopia, and Tanzania. The company focuses on providing strategic implementation and operational solutions for enterprise clients, enabling them to integrate best-of-breed technologies in areas like enterprise computing, storage systems, business communication and collaboration, enterprise security, and data center services.
Originally established in April 2004 as part of the Computer Point Group with its headquarters in Kampala, Uganda, Sybyl Kenya was formerly known as Gestalt Gild Ltd. The company has grown to have a significant presence in the East African region, boasting a large customer base and a substantial number of technical experts among its staff.
- Provide 24/7 onsite Level One IT support.
- Monitor ATM uptime and downtime via Vynamic View, SolarWinds, and I&M Monitor.
- Track and review ATM last transactions and CustomerOne transactions.
- Coordinate with Level 1 support engineers and ATM custodians.
- Communicate with custodians on clearing errors and ensuring timely ATM cash loads.
- Participate in preventive maintenance (PM) coordination.
- Prepare and generate reports (Daily, Weekly, and Monthly).
- Log and resolve issues through the ATM Service Desk.
- Provide ATM images to Security and Customer Service Delivery teams for customer complaint investigations.
Method of Application
Interested and qualified? Go to Sybyl Limited on www.linkedin.com to apply
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